Returns & Exchanges
At Urban Tactical, we stand behind the durability and performance of our gear, which is why we offer a 30-day window for returns or exchanges on all items in original condition. Whether the fit isn't right or you've changed your mind, we are committed to ensuring you have the right equipment for your lifestyle.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the gear is unworn and unwashed.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Check & Refund
Once our tactical team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing